Returns & Refunds Policy

Last updated: 28 August 2026

At Berrima Diesel, we want you to be confident when purchasing from us. This policy explains how we handle returns, refunds, replacements and exchanges.

Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

Change-of-Mind Returns

If you change your mind about a purchase, Berrima Diesel may accept the return provided:

• You contact us within 30 days of receiving the product.
• The product is unused and uninstalled.
• The product is in its original, saleable condition.
• All components, accessories and packaging are included where applicable.
• The product has not been modified, programmed or customised.

Change-of-mind returns are subject to approval by Berrima Diesel.

Return freight costs for change-of-mind returns are the responsibility of the customer. Original delivery charges may not be refundable.

Products with Special Return Conditions

Due to the nature of some products, additional conditions apply.

Tuning, ECU & Performance Products

Tuning, ECU and performance-related products may be subject to additional return conditions due to their vehicle-specific nature and the costs associated with configuration, programming, processing and testing.

This category includes, but is not limited to:

• Pocket Tuners
• DPCHIP
• Throttle Controllers
• ECU tuning products
• ECU tuning devices
• Vehicle-specific tuning products
• Custom tuning files and related tuning products

Where a customer changes their mind, Berrima Diesel may, at its discretion, accept the return of an eligible product.

Where a change-of-mind return is approved, a 15% restocking fee may apply.

Products that have been activated, programmed, configured, installed, fitted, used or otherwise customised for a specific vehicle may not be eligible for a change-of-mind return.

Custom ECU tuning, vehicle-specific tuning files and tuning services generally cannot be cancelled once tuning work has commenced or the customised product or service has been supplied.

Any restocking fee applies to change-of-mind returns only and does not affect your rights under the Australian Consumer Law.

Installed Products

Products that have been installed, fitted or used are generally not eligible for change-of-mind returns.

Custom & Special-Order Products

Products that have been specially ordered, manufactured, modified or customised for a particular customer or vehicle are generally not eligible for change-of-mind returns once the order has been placed or work has commenced.

Consumables

Consumable products are generally only eligible for change-of-mind return if they are unopened and unused.

These conditions do not affect your rights under the Australian Consumer Law.

Faulty, Defective or Incorrect Products

If you believe a product is faulty, defective, damaged, unsafe, incorrectly supplied or does not meet the requirements of the Australian Consumer Law, please contact us.

We may ask for information such as:

• Your order number or proof of purchase
• Details of the issue
• Photographs or video
• Vehicle details, where applicable
• Installation or diagnostic information, where relevant

We may need to inspect or test the product before determining the appropriate resolution.

Depending on the circumstances, you may be entitled to a repair, replacement, refund or other remedy under the Australian Consumer Law.

A manufacturer's warranty may also apply to certain products.

Incorrect or Damaged Orders

If you receive the wrong product or your order arrives damaged, please contact us as soon as possible.

Where possible, please:

1. Photograph the packaging before opening it.
2. Photograph any damage to the product.
3. Keep the original packaging.
4. Contact Berrima Diesel with your order details and photographs.

We will assess the issue and work with you to arrange an appropriate resolution.

Return Freight

For approved change-of-mind returns, the customer is responsible for return freight costs.

Where a product is determined to have a fault covered by the Australian Consumer Law, Berrima Diesel will cover reasonable return costs where required.

For large, heavy or difficult-to-return products, please contact us before arranging freight.

Refunds

Approved refunds will generally be processed to the original payment method.

Refund processing times may vary depending on your payment provider or financial institution.

Where a refund, replacement or other remedy is required under the Australian Consumer Law, Berrima Diesel will provide the applicable remedy in accordance with the law.

How to Request a Return

Please contact Berrima Diesel before sending any product back.

Provide:

• Order number
• Customer name
• Product details
• Vehicle details, if applicable
• Reason for the return
• Photos or video where relevant

Our team will review your request and provide return instructions where applicable.

Please do not send products back without contacting us first.

Australian Consumer Law

Berrima Diesel complies with the Australian Consumer Law.

Our returns policy applies to change-of-mind returns and our general returns process. It does not exclude, restrict or replace any rights you may have under Australian Consumer Law.

For more information about your consumer rights, visit the Australian Competition and Consumer Commission (ACCC) website.

Contact Us

Berrima Diesel
ABN: 70 625 954 396
Address: 3483 Old Hume Hwy, Berrima NSW 2577
Phone: 02 4877 1256
Email: info@berrimadiesel.com